TY  - BOOK
AU  - Henry, Ben
TI  - A daily service quality leadership guide for the management team of the public service.  
PY  - 2013///
PB  - Trevor Hamilton Associates
KW  - Management training
KW  - Leadership
KW  - Public servants
KW  - Human resources
KW  - Public services
KW  - Dominica
N2  - A guide which offers strategies that are important to influence sharpen leadership skills in areas of communication, motivation, team building and staff/ customer relationships and management
ER  -