TY  - GEN
AU  - John, Justina Vernaline
TI  - Do's and dont's of customer care: a handy guide for employees
PB  - Justina Vernaline John
KW  - EMPLOYEES
KW  - EMPLOYEES ATTITUDES
KW  - HUMAN RESOURCES DEVELOPMENT
N2  - Outlines positive and negative aspects of customer care and offers best practices
ER  -