000			010940000a22003370004500
001			DMDOC
003			OSt
005			20160218124428.0
006			m
008			160217b xxu||||| |||| 00| 0 eng d
020			_a978-1-85604-449-3
040			_cNDC
086			_a01110-GG
100			_aMelling, Maxine, ed.
100			_aLittle, Joyce, ed.
245			_aBuilding a successful customer-service culture: a guide for library and information managers
260			_bFacet Publishing
260			_aLondon
260			_c2002
270			_dUnited Kingdom
300			_axii, 212 p.
520			_aA guide which presents contributions from authors with extensive experience in the management of public and academic library and information services. Addresses the challenge of building a culture of customer focus into core service provision.
556			_aGeneral
650			_aLIBRARIES
650			_aCOMMUNICATION
650			_aLIBRARIANS
650			_aINFORMATION SERVICES
650			_aPERSONNEL MANAGEMENT
650			_aPOLICY MAKING
942			_h19.01.03 _2NDC _cBK
999			_c14645 _d14645